Our Nulex mattresses are guaranteed to be free from defects or faulty workmanship for a period of 20 years, excluding the specific limitations contained herein.
The warranty covers any deterioration of cell structure that causes the mattress to have a visible indentation of 1.5" or more not associated with a faulty foundation, box spring, platform, or cover.
Latex mattresses are much heavier than innerspring mattresses. They need solid support by using a platform such as an adjustable base, a foundation with a solid top or a slatted foundation, with slats placed no more than 3 inches apart. Traditional foundations, without solid support, allow the latex to sag between the cross members, causing premature breakdown of the latex, and will not be covered under the warranty. We may require proof of the quality of the foundation for your mattress if you make a claim under this warranty.
The Nu-Lex mattresses are designed so that the top of the cover can be zipped off. The cover cannot be washed, but can be spot cleaned. With the cover removed, you may find that natural latex can have air voids, discoloration, or small tears or cracks. As latex ages it will yellow and begin to soften. These occurrences are normal and the mattresses are sold as is.
The warranty does not apply to the normal properties of latex.
10 Years Full/10 Years Prorated
We cover the first ten years 100% against manufacturing defects in the latex. The purchaser will not pay for the repair or replacement of a component; however, they are responsible for all shipping costs.
After the 10th year, there is a prorated cost to repair or replace the mattress components. A repair in the 11th year will cost 50% of the current cost of the mattress. Each year after that will increase by 5% in cost. (12th year 55%, 13th year 60%, 14th year 65%, 15th year 70%, 16th year 75%, 17th year 80%, 18th year 85%, 19th year 90%, 20th year 95%.)
We provide a 3-year warranty for the cover from the date of purchase. It applies to defects in material or workmanship and is not part of the 20-year warranty. Spot clean only, do not machine wash.
The foundation has a 5 year warranty against defects in materials or workmanship, and we will repair or replace at our cost based on our assessment of defect or damage.
Raw latex exposed to direct sunlight or direct heat will void the warranty.
Stains on mattress will void all warranties due to bedding law regulations.
Please retain all original receipts or invoices to provide proof of purchase. The warranty is non transferable.
Authorization from the factory to return products must be obtained prior to return.