Return Policy

  • Customer is responsible for shipping and packaging on all exchanges and returns. All items must be free from dirt, stains, and odors to qualify for exchange or return.
  • For mattresses sold at any of our retail locations: Customers may exchange the mattress one time for a mattress of equal or greater value within 60 days.
  • Pillows and mattress toppers sold at our retail locations: Because of health and sanitary reasons, we can not take pillows and toppers back.
  • For mattresses sold over the internet: In cases where the customer has not had the opportunity to sample the feel of our mattresses before purchase, we offer a 60 day return for a full purchase price refund less cost of shipping and packaging.
  • Pillows and toppers ordered over the internet: Because of sanitary reasons, pillows may not be returned once opened. Toppers may be exchanged one time within 30 days of purchase to ensure selecting the right firmness level.
  • Custom orders, custom foam, covers and platform frames are not returnable unless defective and exchanges must be for a duplicate.
  • All returns must be authorized before they can be accepted. Call 1.800.255.0181 or contact us online for information on obtaining an authorization.
  • Please note: Merchandise must clean and free from stains, tears and rub marks of any kind or we can not make the exchange or refund.
  • If you have any questions regarding our return policy, contact us online or call one of our skilled technicians at 1.800.255.0181.