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- Customer is responsible for shipping and packaging on all exchanges and returns. All items must be free from dirt, stains, and odors to qualify for exchange or return.
- For mattresses sold at any of our retail locations: Customers may exchange the mattress one time for a mattress of equal or greater value within 60 days.
- Pillows and mattress toppers sold at our retail locations: Because of health and sanitary reasons, we can not take pillows and toppers back.
- For mattresses sold over the internet: In cases where the customer has not had the opportunity to sample the feel of our mattresses before purchase, we offer a 60 day return for a full purchase price refund less cost of shipping and packaging.
- Pillows and toppers ordered over the internet: Because of sanitary reasons, pillows may not be returned once opened. Toppers may be exchanged one time within 30 days of purchase to ensure selecting the right firmness level.
- Custom orders, custom foam, covers and platform frames are not returnable unless defective and exchanges must be for a duplicate.
- All returns must be authorized before they can be accepted. Call 1.800.255.0181 or contact us online for information on obtaining an authorization.
- Please note: Merchandise must clean and free from stains, tears and rub marks of any kind or we can not make the exchange or refund.
- If you have any questions regarding our return policy, contact us online or call one of our skilled technicians at 1.800.255.0181.